What happens when a member cancels but wants to renew again?

Article author
Josh Lopez

My user cancelled but wants so sign up again, what should I do?

 

If the plan is already cancelled...

If the user has already cancelled and now wants to renew a plan, they can pay for a new plan at any time. If they have an unused credit in their account, it will likely get used, but if not, you might have to either manually account for it in Stripe or refund their previous credit to them.

 

If the plan is scheduled to be cancelled...

Find the customer in Stripe, hover over the Subscription that is scheduled to be cancelled, and select Don't cancel.

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2 comments

  • Comment author
    Jay Ballinger

    My client tried to rejoin and it wont let her

     

    0
  • Comment author
    Josh Lopez

    Hey Jay!

    Thank you for letting us know. Can you please email support@memberstack.com using your login email and add a link to a video showing this with the console open? This will help us see what's going on so we can help as best we can.

    Here are ways to open the console if you need some help. 🙏

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