Why does my site keep loading when accepting payments?

Article author
Josh Lopez
  • Updated

I have an infinite loader when someone tries to pay.

 

"Help! I think my button is broken - I can't accept payments; nothing happens when the button is clicked."

 

The most common reason for this is that your account in Stripe is "Pending Review".

 

Pending:

Pending means, the account is being reviewed by Stripe. This occurs when:

  • Stripe is verifying the information that was provided, such as an ID document upload.

  • Stripe is performing a watchlist check against a list of prohibited individuals and businesses.

  • Stripe is reviewing the account for suspected fraudulent activity.

Payouts can be enabled or disabled for accounts with a pending status. When payouts are disabled, no action is required by you. Stripe automatically updates the account’s status once the review is finished.

 

Enabled:

Enabled means, the account is in good standing, though additional information might be required if another payment volume threshold is reached. Hovering over the status badge displays:

  • What information Stripe might request in the future.

You can read more on this here or message Stripe's support team to get accurate timeframes.

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