How to issue refunds to members

Article author
Josh Lopez
  • Updated

Using Memberstack 2.0? There is an updated version of this article here.

Currently, all refunds are done through Stripe and not in the Memberstack dashboard. Here is a quick video on how to do this! 😄


  1. Find the charge to be refunded by searching the member's email address at the top of the page. Select the customer from the results list, and scroll down till you see Payments.

  2. Click the ••• icon to the right of the charge and select Refund charge.

  3. Enter the amount to be refunded. The default is a full refund. For a partial refund, enter a different amount to be refunded.

  4. Select a reason for the refund. If you select Other, you must provide an explanatory note that is attached to the refund.

  5. Click Refund.

This information has been added from Stripe's official support article here.

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