Error: Members can't access hidden content

Article author
Josh Lopez
  • Updated

If you run into challenges where certain content is not being hidden/shown based on member permissions, here's a fix.

To troubleshoot and make sure hidden content is available to a specific membership plan, follow these steps.

 

Step 1
In the Memberstack dashboard, go to the Memberships page.

 

Step 2
Click on a specific Membership plan.

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Step 3
Double-check to ensure that the correct content pages, folders, or specific links are unlocked for that membership plan.

image__1_.png image__2_.png

A green icon means that the content will be accessible by this membership.

 

image__3_.png

A red icon means that the content will not be accessible by this membership.

 

Step 4
Repeat Steps 1 — 3 for each membership plan you have.

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